West Houghton Carpet Centre Carpet and Rug Repairing

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• From Experience & Without Prejudice Westhoughton Carpets were approached by ourselves on 2nd Jun 2010 for a complete house refurbishment under an insurance mandate, Hall Stairs Landing, Lounge, 3 x Beds, Kitchen, bathroom. Their 'warehouse' premises are shoddy, there was no power during our visits to inspect any of the carpets in the 'warehouse', the office was a disgrace with no evident filing or organisation. The owner oddly showed us invoicing/documentation/mandates from previous customers (do DPA Laws not apply to the carpet industry)?. Alarm bells were ringing in my head already at this point. Following a number of missed and rescheduled appointments, the property was measured up for fitting some time (2 weeks) later. Westhoughton Carpets were informed of the arrival of the insurance mandate on 21st June. It then took them until the 29th June to collect it, again following the pattern of missed and rescheduled appointments. Regular telephone contact was attempted with the owner of Westhoughton Carpets and excuses. During the single customer visit, that they did manage to attend, they were to present some samples for choice and collect the insurance mandate. The owner of the company only brought one pack of laminate and one carpet sample. No choices of colours, kitchen laminate or bathroom vynil were available. I'm not willing to buy flooring off the strength of "this is what I've got in stock and you want the job doing quickly. Unprofessional. A very bad experience.

  left by Minardi Formula on 29 Jun 2010

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